All work

OPC — Ops Processing Console

Replaced a legacy payments platform with one console where operators find, fix and approve payment exceptions, with no switching between systems.

Year

2024–2025

Role

Lead UX Designer

Client

Big-four Australian bank

Timeline

2024–2025

What changed

1

1

100+ ops users live across three Asian hubs

100+ ops users live across three Asian hubs

2

2

Half the time to work out what a payment needs to be repaired

Half the time to work out what a payment needs to be repaired

3

3

Task difficulty 1.6/5 in usability testing

Task difficulty 1.6/5 in usability testing

4

4

Zero system switching across every test scenario

Zero system switching across every test scenario

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Next case study

PBRC — Payment Business Rules Configuration

Turned rule changes from an engineering ticket into a governed self-service tool. Ops teams build, approve and activate payment rules in real time.

Omkar Kulsange

Senior UX designer making complex payments simple.

Open to roles from November

Pages

Work

About

Contact

Elsewhere
Say hello

omkarkulsange@outlook.com

Melbourne, Australia

© 2026 Omkar Kulsange.

Omkar Kulsange

Senior UX designer making complex payments simple.

Open to roles from November

Pages

Work

About

Contact

Elsewhere
Say hello

omkarkulsange@outlook.com

Melbourne, Australia

© 2026 Omkar Kulsange.

Omkar Kulsange

Senior UX designer making complex payments simple.

Open to roles from November

Pages

Work

About

Contact

Elsewhere
Say hello

omkarkulsange@outlook.com

Melbourne, Australia

© 2026 Omkar Kulsange.